How do I return an item?
• We will gladly accept returns for a 100% money back guarantee on purchases if not fully satisfied (excluding any shipping charges)
• Customer is responsible for any and all shipping charges
• If you received discounted or free shipping on your original order and decide to return your order, you will be responsible for all shipping charges that we, The Modern Pillow incurred in shipping the order to you originally. These charges will be deducted from your refund. Proof of charges will be provided to you
• All returns must be postmarked and mailed within 14 days of receiving order
• Merchandise must be returned and received in the same condition as originally shipped or refund will be denied
• It is necessary to contact us prior to returning merchandise for a return authorization or return may be denied
• Return policy does not apply to special or custom orders. Custom orders are non returnable and non refundable
• We will process refunds within 7 business days of receiving return. We cannot guarantee credit card processing times once we have initiated the refund
• We are not responsible for any lost or damaged merchandise once you've received your order, we suggest that you purchase shipping insurance for your return package.
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